Careers

Senior IT Support Specialist

New York, NY

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. 

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

Here at Ripple, IT is responsible for enabling employees to innovate and operate at their peak potential. As such, we are looking for an outstanding individual to join our team as an IT Senior Support Specialist based out of our New York office. This role would be responsible for IT operations in New York and supporting Ripple employees worldwide. In-person support is required for this role.

 

WHAT YOU’LL DO:

  • Provide front-line IT support to employees via walk-ups, tickets, and chats
  • Monitor, troubleshoot, and repair IT hardware and software
  • Develop policies and procedures to enable scale
  • Handle inventory of IT-owned and managed assets 
  • Facilitate and support IT new hire orientation 
  • Operate and support AV systems and events as needed
  • Be a technical resource and advisor to Ripple employees
  • Create and maintain IT runbooks and end-user documentation
  • Support IT projects and dependencies

WHAT WE’RE LOOKING FOR:

  • Experience providing IT support in a global corporate environment

  • Previous expertise supporting macOS and Windows at scale

  • Experience supporting Android and iOS with MDM in a corporate environment

  • Previous SaaS administration experience (ex: Google Workspaces, Slack, Okta) 

  • Previous troubleshooting experience across a multitude of systems

  • Has a solid understanding of Security standard methodologies at scale

  • Demonstrated experience mentoring others

  • Self-starter and able to work independently

  • Possess excellent communication skills

BONUS SKILLS:

  • Formal certifications or education credentials

  • JIRA or similar experience

  • Strong affinity for metrics

  • Knowledge of AV systems and technologies

  • Background managing Chrome OS

  • Previous experience delivering automation

  • Familiarity with scripting language

For positions that will be based in NY, the annual salary range for this position is below. Actual salaries may vary based on numerous factors including, among other things, an individual applicant’s experience and qualifications for the position.


NY Annual Salary Range
$110,124—$137,655 USD

WHO WE ARE:

Do Your Best Work

  • The opportunity to build in a fast-paced start-up environment with experienced industry leaders
  • A learning environment where you can dive deep into the latest technologies and make an impact.  A professional development budget to support other modes of learning.
  • Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
  • Ripple is Flexible First: you have the option to work from home, from our offices, or a combination of the two around our centers of gravity (15 global offices).
  • Weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
  • We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!

Take Control of Your Finances

  • Competitive salary, bonuses, and equity
  • Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
  • Employee giving match
  • Mobile phone stipend

Take Care of Yourself

  • Twice a quarter R&R days so you can rest and recharge
  • Generous wellness reimbursement and weekly onsite & virtual programming
  • Generous vacation policy - work with your manager to take time off when you need it
  • Industry-leading parental leave policies. Family planning benefits.
  • Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events

Benefits listed above are for full-time employees.

Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.