Community Relations Manager

London, UK

Please note this is for London, UK. You only need to apply to one location if there are multiple listed for the job.

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. 

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. 

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.


THE WORK:

In this role, you will be responsible for crafting and implementing strategies to engage, support and manage the relationship with the XRP/L community via various social media platforms (including X, Discord, Telegram and more), industry events, and forums. This role requires a creative and strategic problem solver who can effectively communicate our brand message, foster positive relationships, and drive community initiatives. 

You will continuously keep a pulse on feedback from the community on products, features and industry news, and work to integrate this feedback with cross functional teams including marketing, corporate / RippleX communications, developer relations, and events. This role sits within the Communications team.

Community Engagement:

  • Cultivate a strong and active community by engaging with members on social media, forums, and other relevant platforms.
  • Monitor and respond to community inquiries, comments, and feedback in a timely manner.

Content Creation:

  • Collaborate with marketing on engaging content that resonates with the crypto community, including blog posts and social media updates
  • Partner with marketing/communications to ensure consistent messaging across all channels.

Events and Initiatives:

  • Plan and execute community events, webinars, X Spaces and AMAs to foster interaction and knowledge-sharing.
  • Find opportunities for partnerships and collaborations within the crypto space to expand our community reach, and develop a holistic strategy for year-long events engagement.

Advocacy and Feedback:

  • Act as the voice of the community within the company, conveying XRPL and XRP user feedback, concerns, and suggestions to relevant teams.
  • Advocate for the community's interests while aligning with the company's goals.

WHAT YOU’LL BRING:

  • Proven experience (5+ years) driving excellence as a community manager or developer relations, ideally within crypto
  • You’re creative and resourceful, like to experiment, and enjoy owning social media for a high-visibility, high-profile brand.
  • Excellent writer/editor/meme maker, X/Discord native and can adapt style and voice across different platforms and audiences
  • Keen to build and deepen relationships with existing community members (both technical and non-technical)
  • Strong collaborator and effective communicator across all levels with impeccable judgment
  • Deep understanding of crypto, existing XRP Ledger knowledge a plus!  
  • Ability to identify, track and report on relevant community metrics
  • Willingness to dig into issues (both technical and non-technical) and find the best solution 

WHO WE ARE:

Do Your Best Work

  • The opportunity to build in a fast-paced start-up environment with experienced industry leaders
  • A learning environment where you can dive deep into the latest technologies and make an impact.  A professional development budget to support other modes of learning.
  • Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
  • Ripple is Flexible First: in-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
  • Weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
  • We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!

Take Control of Your Finances

  • Competitive salary, bonuses, and equity
  • Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
  • Employee giving match
  • Mobile phone stipend

Take Care of Yourself

  • Twice a quarter R&R days so you can rest and recharge
  • Generous wellness reimbursement and weekly onsite & virtual programming
  • Generous vacation policy - work with your manager to take time off when you need it
  • Industry-leading parental leave policies. Family planning benefits.
  • Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events

Benefits listed above are for full-time employees. 


Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
 

Req ID: 23680