Workplace Operations Specialist

Miami, FL, United States

Please note this is for Miami, FL, United States. You only need to apply to one location if there are multiple listed for the job.

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. 

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

The Workplace Operations Specialist role will provide outstanding customer service and support the daily management of the office, vendor relations and overall building maintenance. In this role, you have the strong ability to think on your feet, assigning an appropriate level of urgency to specific situations and working on projects independently. You're a diligent and resourceful problem-solver, able to iterate until the right solution is found. You can easily collaborate and communicate with internal teams and external partners. 

What you’ll do:

  • Attention to safety, cleanliness, and the day-to-day efficient functioning of the general office environment.
  • Purchase office and kitchen supplies as required while efficiently maintaining inventory.
  • Manage the upkeep of the office in but not limited to; scheduling carpet cleaning, paint touch ups, furniture repair, plumbing repairs, electrical, lighting,and conference room AV diagnosis.
  • Coordinate space planning and support; assist in updating floor plans, perform moves, and new hire space assignments with IT.
  • Act as the liaison between all vendors providing site services, including but not limited to commercial movers, carpenters, security, building management, and electricians to fix facilities problems.
  • Maintain office operations and emergency procedures, etc.
  • Schedules preventative maintenance, respond to urgent maintenance calls, and participate in the creation of emergency preparedness plans.  
  • Assist with issuance of security badges and security audits.
  • Coordinate with building management for any work order request.
  • Help coordinate furniture & food for events/meetings.
  • Create and maintain new office procedures and processes for a brand new space for mail processes, snack/beverage programs, and on-site events.
  • Curate lunch order menus with external restaurants to provide lunches for office employees.

What we’re looking for:

    • Associates degree with 2-4 years of facilities or workplace experience.
    • Excellent customer service skills with the ability to interact with all levels of personnel within the company, external customers, and vendors.
    • Display a willingness to be flexible and exhibit a professional manner.
    • Comfortable working with and around c-suite level executives. 
    • Excellent organization and time management skills.
    • Excellent interpersonal and communication skills Ability to work independently.
    • Proficiency with MS Office (Word, Excel, PowerPoint) Ability to process invoices for department manager approval.
    • Flexibility required if additional work hours are needed.
    • Ability to lift between 30 - 40 lbs.

Other common names for this role: 


Do Your Best Work

  • The opportunity to build in a fast-paced start-up environment with experienced industry leaders
  • A learning environment where you can dive deep into the latest technologies and make an impact.  A professional development budget to support other modes of learning.
  • Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
  • In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
  • Weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
  • We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!

Take Control of Your Finances

  • Competitive salary, bonuses, and equity
  • Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
  • Employee giving match
  • Mobile phone stipend

Take Care of Yourself

  • R&R days so you can rest and recharge
  • Generous wellness reimbursement and weekly onsite & virtual programming
  • Generous vacation policy - work with your manager to take time off when you need it
  • Industry-leading parental leave policies. Family planning benefits.
  • Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events

Benefits listed above are for full-time employees. 

Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

Req ID: 24119