XRP is available for purchase on more than 60 digital asset exchanges worldwide, many of which are listed on this page. Please note that Ripple does not endorse, recommend, or make any representations with respect to any gateways or exchanges, including those listed on its website. Every exchange has a different process for purchasing XRP.
If you’ve already purchased XRP and have a question about your purchase, then please reach out to the exchange directly. In order to maintain healthy XRP markets, it’s a top priority for Ripple to have XRP listed on top digital asset exchanges, making it broadly accessible worldwide. Ripple has dedicated resources to the initiative so you can expect ongoing progress toward increasing global liquidity.
We’re sorry to hear about your experience. Increased traffic and support requests may cause delays at exchanges. While this can be frustrating, we urge you to wait for a response from the exchange while its support team works to resolve your issue.
Please note: As gateways and exchanges are independently owned and operated businesses, Ripple has no power or authority to escalate or resolve issues at individual exchanges.
Please be patient if your XRP hasn’t been received yet, the exchange could be experiencing a delay. If a significant amount of time has passed and you still have not received the XRP, the exchange may have additional information regarding the status of your transaction.
If you’ve sent XRP to an address requiring a destination tag:
We’re sorry to hear about your experience. Please fill out this brief theft report survey, so that we can gather more information about your case.
Ripple doesn’t endorse, recommend, or make any representations with respect to digital wallets. It’s advisable to always conduct your own due diligence before trusting your money to any third party or third-party technology.
We apologize but Ripple can’t help troubleshoot issues with third-party wallets. You’ll need to contact the wallet provider for assistance.
Thank you for using Ripple Trade. Please see this document for instructions on how to migrate your Ripple Trade account to another wallet provider of your choice.
If you lost your password, but still have your secret key, you can still use the migration document and follow the steps for “What if I do not want my identity information transferred to GateHub?”
No. Ripple has a stable cache of financial institutions that are interested in piloting xRapid. Financial institutions who use xRapid don’t need to hold XRP for an extended period of time. What’s more, XRP settles in three to five seconds, which means financial institutions are exposed to limited volatility during the course of the transaction.
As of January 2018, MoneyGram, MercuryFX, IDT, and Cuallix — four major payment providers — have publicly announced their pilot use of XRP in payment flows through xRapid to provide liquidity solutions for their cross-border payments. Ripple also has a robust pipeline of financial institutions who plan to use XRP through xRapid in their payment flows in the near future.