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Purpose of Inquiry *

XRP is available for purchase on more than 60 digital asset exchanges worldwide, many of which are listed on this page. Please note that Ripple does not endorse, recommend, or make any representations with respect to any gateways or exchanges, including those listed on its website. Every exchange has a different process for purchasing XRP.

If you’ve already purchased XRP and have a question about your purchase, then please reach out to the exchange directly. In order to maintain healthy XRP markets, it’s a top priority for Ripple to have XRP listed on top digital asset exchanges, making it broadly accessible worldwide. Ripple has dedicated resources to the initiative so you can expect ongoing progress toward increasing global liquidity.

We’re sorry to hear about your experience. Increased traffic and support requests may cause delays at exchanges. While this can be frustrating, we urge you to wait for a response from the exchange while its support team works to resolve your issue.

Please note: As gateways and exchanges are independently owned and operated businesses, Ripple has no power or authority to escalate or resolve issues at individual exchanges.

Please be patient if your XRP hasn’t been received yet, the exchange could be experiencing a delay. If a significant amount of time has passed and you still have not received the XRP, the exchange may have additional information regarding the status of your transaction.

If you’ve sent XRP to an address requiring a destination tag:

  • Please check if you have the wrong destination tag. If you have no existing or an incorrect destination tag, you’ll need to contact the receiving wallet/exchange to locate your XRP and see if they can credit the XRP to your account. You can validate if the transaction was properly received by viewing the XRP ledger. This link can help you research account and transaction activity.
  • If you included the correct destination tag but still do not see in your transaction. Note that exchanges can experience delays in properly crediting XRP to your account. You will need to contact the exchange. Please note that as gateways and exchanges are independently owned and operated businesses, Ripple has no power or authority to escalate or resolve issues at individual exchanges.
  • We’re sorry to hear about your experience. Please fill out this brief theft report survey, so that we can gather more information about your case.

    Thank you for using Ripple Trade. Please see this document for instructions on how to migrate your Ripple Trade account to another wallet provider of your choice.

    If you lost your password, but still have your secret key, you can still use the migration document and follow the steps for “What if I do not want my identity information transferred to GateHub?”

    Can't find what you're looking for?

    Email our dedicated team. We are ready to answer your questions, or you can read our full FAQs

    support@ripple.com

    Please allow 3 - 5 business days for a reply

    Have a question about XRP?

    Select "XRP" in the dropdown menu above. If you still have questions, email our dedicated support team. We are ready to answer your questions, or you can read our full FAQs.

    support@ripple.com

    Please allow 3 - 5 business days for a reply

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    How to buy XRP
    For individuals interested in buying XRP, see How to Buy XRP.
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