Frequently Asked Questions

Ripple

  • What is Ripple? What is the company’s mission?

    Ripple is a technology company that provides the most efficient solutions to send money globally using the power of blockchain technology. Our vision is to enable the world to move value like information moves today—the Internet of Value.

    Ripple is the only enterprise blockchain company today with products in commercial use. Our global payments network, RippleNet, includes over 300 financial institutions across 40 countries and six continents. We work with regulators, governments and central banks—not against them—to improve the way the world moves money.

  • What is RippleNet?

    Through the use of blockchain and modern APIs, Ripple enables financial institutions who are part of the network—RippleNet—to send money globally, instantly, reliably and for fractions of a penny. Being part of RippleNet solves three key issues with payments:

    1. Speed and certainty
    2. Liquidity management
    3. Transparency

    With RippleNet, customers can quickly access new markets, expand their services and deliver the best customer experience in global payments today. With a single connection, customers can access the best blockchain technology for global payments, payout capabilities in over 40 currencies, On-Demand Liquidity as an alternative to pre-funding and operational consistency through a common rulebook.

  • What is On-Demand Liquidity?

    On-Demand Liquidity enables RippleNet customers to leverage the digital asset XRP to bridge two currencies in three seconds, ensuring payments are quickly sent and received in local currency on either side of the transaction. XRP is ideally suited for global payments because it is quicker, less costly and more scalable than any other digital asset.

    International payments, especially in emerging markets, require businesses to hold pre-funded accounts in destination currencies. It’s a costly endeavor that ties up resources. RippleNet provides an alternative. While any financial institution on the network enjoys reliable, instant and lower-cost transactions, those who use the digital asset XRP to source liquidity can do so in seconds—freeing up capital and guaranteeing the most competitive rates available today.

  • How many customers have signed up for RippleNet? Can I join?

    Over 300 financial institutions around the world rely on Ripple’s growing global payments network, RippleNet, to process their customers’ payments anywhere in the world instantly, reliably and cost-effectively. Customers include: MoneyGram, American Express, PNC, Santander, SBI Remit and BeeTech, to name a few.

    If you are a financial institution interested in joining RippleNet or learning more, fill out the form here and a member of our sales team will reach out.

  • What is the difference between Ripple and XRP?

    Ripple is a technology company that provides the most efficient solutions for sending money globally through a robust, global payments network, RippleNet.

    XRP is a digital asset independent of Ripple, and the XRP Ledger is the open-source technology behind it. The XRP Ledger was created independently from Ripple and thus, Ripple does not control or own it. For more information on XRP, please refer to: https://xrpl.org/

  • Why have I not received a response about joining RippleNet?

    Thank you for reaching out and for your interest in Ripple. We are currently engaged with a number of partners who are looking to integrate our product with theirs and to deploy within their client base of banks as a means to develop and strengthen the business case for using Ripple. Given our limited bandwidth and resources as a startup and our high priority to drive new business through RippleNet, we are currently only exploring conversations with partners who have relationships with financial institutions that are interested in using Ripple for payments in the immediate to intermediate term, and have had to table other conversations, for the time being.

    Once we have established a groundwork amongst financial institutions, we plan to reopen exploratory and research conversations with partners that align well with our immediate and long term RippleNet growth initiatives.

  • How do I get a job at Ripple?

    Ripple is hiring the best and brightest to fill key positions throughout our organization. Please see our Careers page to see job opportunities. If there is not an applicable role for you, please check back in the future—we are not hiring for roles that are not listed on the site.

  • Does the price volatility of XRP affect institutions adopting On-Demand Liquidity (ODL)?

    No. Ripple has a stable cache of financial institutions that are interested in piloting On-Demand Liquidity (ODL). Financial institutions who use ODL don’t need to hold XRP for an extended period of time. What’s more, XRP settles in three to five seconds, which means financial institutions are exposed to limited volatility during the course of the transaction.

  • How do I buy Ripple stock?

    Ripple is not a publicly traded company.

  • What are some popular articles about Ripple?

    The Difference Between Ripple and XRP
    Unlocking Global Liquidity Bottlenecks with RippleNet
    Announcing the Next Chapter of Xpring, Ripple’s Developer Platform

XRP Token

  • What is XRP? How do I trade XRP?

    XRP is an open-source, decentralized digital asset built for payments.

    XRP trades on over 100 markets and digital asset exchanges worldwide. If you’ve already traded XRP and have a question about your trade, then please reach out to the exchange directly. If you are looking for exchanges to trade XRP, you can search for exchanges on your Internet browser.

    Please note that Ripple does not endorse, recommend, or make any representations with respect to Internet lists or exchanges more generally. Every exchange has a different process for trading XRP and their customer support and policies and practices may vary widely. It’s advisable to conduct your own due diligence before trusting any third party or third-party technology.

  • Why does the price of XRP change so much?

    The price of XRP, like the price of any digital asset, fluctuates based on market dynamics. XRP does not represent any ownership interest in Ripple, is not an investment in Ripple and does not represent an investment transaction of any type with Ripple. Any description or discussion of XRP by Ripple is not intended (i) to form the basis of, or to induce, any purchase or financing decision with respect to the XRP, (ii) to form the basis of any contract with Ripple or constitute an offer to sell or a solicitation of an offer to purchase XRP from Ripple, and (iii) does not constitute and should not be considered as any form of recommendation or opinion or legal, financial, tax, investment or other advice whatsoever.

  • I've reached out to my exchange, but have not received a response. What should I do?

    Every exchange has a different process for trading XRP and their customer support, policies and practices may vary widely. It’s advisable to conduct your own due diligence before trusting any third party or third-party technology. Please note: As gateways and exchanges are independently owned and operated businesses, Ripple has no power or authority to escalate or resolve issues at individual exchanges.

  • I’ve sent XRP via an Exchange/Gateway, but it did not arrive. What do I do?

    Every exchange has a different process for trading XRP and their customer support, policies and practices may vary widely. Please note that as gateways and exchanges are independently owned and operated businesses, Ripple has no power or authority to escalate or resolve issues at individual exchanges. Please contact the exchange, as they may have additional information regarding the status of your transaction. If you’ve sent XRP to an address requiring a destination tag:

    i. Please check if you have the wrong destination tag. If you have no existing or an incorrect destination tag, you’ll need to contact the receiving wallet/exchange to locate your XRP and see if they can credit the XRP to your account. You can validate if the transaction was properly received by viewing the XRP ledger. This link can help you research account and transaction activity.
    ii. If you included the correct destination tag but still do not see your transaction, exchanges can experience delays in properly crediting XRP to your account. You will need to contact the exchange.

  • My XRP was stolen, what should I do? How do I recover the funds?

    We are sorry to hear about your experience. Please know that Ripple does not own the XRP Ledger and therefore does not have the power to reverse transactions, even in the case of a reported theft.

    We encourage you to submit a report through the Federal Bureau of Investigation’s Internet Crime Complaint Center (IC3): www.ic3.gov/complaint and with your local law enforcement agency.

  • Can you recommend a digital wallet?

    Ripple does not endorse, recommend or make any representations with respect to digital wallets. It’s advisable to always conduct your own due diligence before trusting any third party or third-party technology.

  • I’m having issues with my digital wallet. Can you help?

    Ripple does not endorse, recommend or make any representations with respect to digital wallets. It’s advisable to always conduct your own due diligence before trusting any third party or third-party technology.

  • Should I participate in an XRP giveaway?

    Any giveaway is not endorsed by, directly affiliated with, maintained, authorized or sponsored by Ripple. We encourage you to conduct your own due diligence on this giveaway before you participate.

  • What are some popular articles about the XRP Token?

    XRP: A Digital Asset Built for Global Payments
    No More Trade-Offs: Realize Instant, Low-Cost Payments With On-Demand Liquidity
    The Inherently Decentralized Nature of XRP Ledger

XRP Technology

Merchandising

  • How can I get Ripple swag?

    At this time, we do not offer any merchandise.

  • Can I use the Ripple Brand?

    Ripple invests significant time, effort and resources into its intellectual property. We currently do not license rights to use the Ripple logo to third parties we do not have a business relationship with. Doing so would weaken our trademark protections. Accordingly, while we appreciate your enthusiasm for Ripple, we aren't able to grant permission to use the logo at this time.

  • Can I use the XRP Symbol?

    The XRP symbol is open source and free for anyone to use however they'd like other than using the symbol in reference to Ripple, the company. For more information on using the XRP symbol, please visit here.

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