Salesforce Business Analyst Manager
Please note this is for San Francisco, CA, United States. You only need to apply to one location if there are multiple listed for the job.
At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.
If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.
THE WORK
As a Salesforce Business Analyst within a small but mighty team, you'll work closely with business partners to optimize process, drive efficiency, and build scalable solutions on the Salesforce platform. This hands-on role involves understanding business processes, proactively finding opportunities for automation or efficiencies, and collaborating with developers and admins to implement upgrades. In a dynamic environment, adaptability is key—you'll balance multiple projects, solve issues, and provide training to ensure user adoption. Your impact will be felt across the business as you help shape and streamline operations through innovative Salesforce solutions.
WHAT YOU'LL DO
Business Analysis and Requirement Gathering
- Strong passion for identifying inefficiencies, streamlining processes, reducing friction, and driving smarter, more productive workflows
- Proactively collaborate with stakeholders to understand business needs and gather detailed requirements
- Conduct workshops, interviews, and document business processes to identify areas for improvement.
- Translate business requirements into functional specifications for Salesforce configurations and customizations in the form of User Stories and Acceptance Criteria.
Customization and Configuration in Salesforce
- Provide guidance and support in configuring Salesforce features, including workflows, process builders, validation rules, and custom fields.
- Work with technical teams to design and implement custom solutions when necessary.
Stakeholder Communication
- Act as a liaison between business collaborators, developers, and Salesforce administrators to ensure alignment and clarity on project goals.
- Deliver presentations and demonstrations of proposed solutions.
Testing and Quality Assurance
- Develop and implement test plans to validate system functionality and user requirements.
- Facilitate user acceptance testing (UAT) and incorporate feedback into the final solution.
Documentation
- Craft and uphold user and/or documentation at a high standard once user stories are implemented
Ongoing Support & Training
- Provide end-user training and support to ensure effective adoption of Salesforce solutions.
- Troubleshoot issues and work with technical teams to resolve them promptly.
WHAT YOU'LL BRING
- 8+ years of experience as a Salesforce Business Analyst or similar role.
- Solid understanding of Salesforce capabilities, including Sales Cloud, Service Cloud, and basic Salesforce administration.
- Familiarity with Salesforce declarative tools such as Flows, Process Builder, and Reports/Dashboards.
- Demonstrable experience in gathering and detailing business requirements.
- Ability to map business processes and translate them into technical solutions.
- Understanding of sales, marketing, and account management core processes and best practices a strong plus
- Excellent verbal and written communication skills to collaborate with diverse teams and present solutions clearly.
- Able to create effective presentations and visual assets to lead organized discussions
- Strong analytical and problem-solving skills to identify challenges and propose effective solutions.
- Salesforce Administrator Certification is preferred; Salesforce Business Analyst Certification or additional certifications (e.g., Sales Cloud, Service Cloud) are a plus.
WHO WE ARE:
Do Your Best Work
- The opportunity to build in a fast-paced start-up environment with experienced industry leaders
- A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
- Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
- In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
- Weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
- We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!
Take Control of Your Finances
- Competitive salary, bonuses, and equity
- Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
- Employee giving match
- Mobile phone stipend
Take Care of Yourself
- R&R days so you can rest and recharge
- Generous wellness reimbursement and weekly onsite & virtual programming
- Generous vacation policy - work with your manager to take time off when you need it
- Industry-leading parental leave policies. Family planning benefits.
- Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events
Benefits listed above are for full-time employees.
Req ID: 25093