Senior Engineering Manager, Customer Onboarding
Please note this is for San Francisco, CA, United States. You only need to apply to one location if there are multiple listed for the job.
At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.
If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.
THE WORK:
The Customer Onboarding Platform at Ripple is where every customer journey begins — the foundation for how we activate, verify, and build trust with our customers. It’s a horizontal capability powering onboarding and compliance workflows across Ripple’s entire product suite, from Payments to Custody to Stablecoin.
We’re looking for a Senior Engineering Manager to lead the team that will design, deliver, and scale this platform for Ripple’s next chapter of growth. You’ll operate at the intersection of platform engineering, vendor integration, and cross-product orchestration, ensuring Ripple can move faster, meet regulatory requirements, and deliver a seamless first experience to customers.
This is a high-leverage leadership role: you will evolve and scale the onboarding platform, migrate workflows off legacy systems, and deliver the capabilities that make Ripple’s customer experiences secure, compliant, and ready to scale worldwide.
Why This Role is High-Impact:
- Customer-first: Onboarding is where customers form their first impression of Ripple — your work will shape that experience across every product.
- Horizontal scope: You’ll deliver a platform that underpins customer activation and compliance workflows company-wide.
- Global complexity: Build onboarding systems that scale across multiple geographies, each with unique regulatory and operational needs.
- Strategic alignment: This work is a top company priority with direct sponsorship from senior engineering and business leadership.
If you want to own the platform that shapes every customer’s first experience with Ripple — balancing technical excellence, regulatory trust, and a seamless user journey — we’d love to talk.
WHAT YOU’LL DO:
- Lead and grow the team – Hire, develop, and coach a high-performing engineering team dedicated to Customer Onboarding.
- Deliver trusted onboarding workflows – Partner with Product, Compliance, and other engineering teams to design onboarding capabilities that accelerate customer activation while meeting regulatory standards.
- Integrate best-in-class vendors – Own the orchestration and service layers that connect vendors like Persona for KYC/KYB to Ripple’s core systems.
- Modernize onboarding systems – Drive the migration of onboarding logic from legacy platforms into scalable, engineering-owned services.
- Build for global scale – Enable onboarding flows that meet diverse regulatory requirements and operational needs across multiple geographies.
- Define technical strategy – Execute a roadmap balancing near-term business delivery with long-term platform durability.
- Champion excellence – Set the bar for reliability, testing, security, observability, and operational practices.
WHAT YOU'LL BRING:
- Proven track record as a Senior Engineering Manager (or equivalent) leading backend or platform teams delivering complex, distributed systems.
- Domain expertise in onboarding, KYC/KYB, regtech, or compliance-heavy platforms — with hands-on delivery of mission-critical workflows.
- Experience integrating major vendors into platform architectures while ensuring reliability, security, and compliance.
- Strength in guiding teams through complex migrations and legacy decoupling.
- Skilled at aligning diverse stakeholders — across engineering, product, compliance, and legal — into a coherent technical strategy.
- Demonstrated ability to deliver platforms with uncompromising reliability, auditability, and compliance in a regulated environment.
- Success building and scaling teams that operate globally across multiple geographies and regulatory frameworks.
WHO WE ARE:
Do Your Best Work
- The opportunity to build in a fast-paced start-up environment with experienced industry leaders
- A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
- Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
- In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
- Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
- We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!
Take Control of Your Finances
- Competitive salary, bonuses, and equity
- Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
- Employee giving match
- Mobile phone stipend
Take Care of Yourself
- R&R days so you can rest and recharge
- Generous wellness reimbursement and weekly onsite & virtual programming
- Generous vacation policy - work with your manager to take time off when you need it
- Industry-leading parental leave policies. Family planning benefits.
- Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events
Benefits listed above are for full-time employees.
Req ID: 25363