Legal

Ripple Markets DE LLC (NMLS ID: 2314015) is licensed in the following U.S. jurisdictions:

JurisdictionLicense Type; NumberGoverning body
AlabamaMoney Transmitter License; 901Alabama Securities Commission
AlaskaMoney Transmitter License; AKMT-016737Alaska Department of Commerce, Community and Economic Development, Division of Banking & Securities
ArizonaMoney Transmitter; 1041614Arizona Department of Financial Institutions
ArkansasMoney Transmitter License; 129566Arkansas Securities Department
ColoradoMoney Transmitter License; 500319Colorado Division of Banking
DelawareCheck Seller, Money Transmitter License; 038949Delaware Office of the State Bank Commissioner
GeorgiaSeller of Payment Instruments License; 2314015Georgia Department of Banking and Finance
IdahoMoney Transmitter License; MTL - 336Idaho Department of Finance, Securities Bureau
IllinoisMoney Transmitter License; MT.0000465Illinois Department of Financial and Professional Regulation
IowaMoney Services License; 2022-0165State of Iowa Division of Banking
KansasMoney Transmitter License; MT.0000234Kansas Office of the State Bank Commissioner
KentuckyMoney Transmitter License; SC805989Kentucky Department of Financial Institutions
LouisianaSale of Checks and Money TransmittersLouisiana Office of Financial Institutions
MaineMoney Transmitter LicenseMaine Department of Professional & Financial Regulation, Bureau of Consumer Credit Protection
MarylandMoney Transmitter License; 2314015Maryland Commissioner of Financial Regulation
MichiganMoney Transmitter License; MT0024623Michigan Department of Insurance and Financial Institutions
MinnesotaMoney Transmitter License; MN-MT-2314015Minnesota Department of Commerce and Financial Institutions Division
MississippiMoney Transmitter License; MT/2314015/2022Mississippi Department of Banking and Consumer Finance
MissouriSale of Checks (Money Transmitter); MO-23-9199Missouri Division of Finance
New MexicoMoney Transmission LicenseNew Mexico Financial Institutions Division
North DakotaMoney Transmitter License; MT104204North Dakota Department of Financial Institutions
OhioMoney Transmitter License; OHMT 249Ohio Division of Financial Institutions
OklahomaMoney Transmission LicenseOklahoma Banking Department
OregonMoney Transmission LicenseOregon Department of Consumer and Business Services
PennsylvaniaPennsylvania Money Transmitter, 103404Pennsylvania Department of Banking and Securities
Rhode IslandCurrency Transmitter; 20234616CTState of Rhode Island Department of Business Regulation, Division of Banking
South CarolinaMoney Transmitter LicenseSouth Carolina Office of the Attorney General, Money Services Division
South DakotaMoney Transmitter License; 2314015.MTSouth Dakota Department of Labor and Regulation, Division of Banking
UtahMoney Transmitter License; 217Utah Department of Financial Institutions
West VirginiaMoney Transmitter License; WVMT-2314015West Virginia Division of Financial Institutions
WisconsinSeller of Checks; 226-SOCWisconsin Department of Financial Institutions, Division of Banking

Disclosures

JurisdictionDisclosure
AlaskaFor Alaska Residents Only: If your issue is unresolved by Ripple Markets DE LLC, +1 (800) 887-4084, please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf.

Submit formal complaint form with supporting documents:.
Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807.

If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One.
ArizonaIf you have a complaint, please contact Ripple Markets DE LLC. at +1 (800) 887-4084 or complaints@ripple.com. If you still have an unresolved complaint regarding Ripple Markets DE LLC’s money transmission activity, you may complete an Online Complaint Form as stated on the File a Complaint against a Financial Institution or Enterprise page

https://difi.az.gov/complaint

AZ e-Licensing Portal for filing a complaint: AZDFI Consumer Complaint Portal: https://elicense.az.gov/ARDC_FileComplaint
AZ Financial Institutions Division: (602) 771-2800 | Toll-free: (800) 544-0708
ArkansasIf you have a complaint, please contact Ripple Markets DE LLC at +1 (800) 887-4084 or complaints@ripple.com.

If you still have an unresolved complaint regarding Ripple Markets DE LLC’s money transmission activity, you may file the completed complaint form https://securities.arkansas.gov/file-a-complaint-2/ by e-mailing to ASDInfo@securities.arkansas.gov or by mailing at:

1 Commerce Way, Suite 402
Little Rock, Arkansas 72202
Telephone: (501) 324-9260
Facsimile: (501) 324-9268
ColoradoColorado State Banking Commissioner

CUSTOMER NOTICE Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a Question about or Problem with YOUR TRANSACTION - THE MONEY YOU SENT You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY All complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking 1560 Broadway, Suite 975 Denver, CO 80202
Email: DORA_BankingWebsite@state.co.us
Website: banking.colorado.gov/industry/money-transmitters

Section 11-110-120, C.R.S. requires that money transmitters and money order companies post this notice in a conspicuous, well-lighted location visible to customers.

Colorado Money Transmitter Customer Notice
GeorgiaLicensed by The Georgia Department of Banking and Finance. (Lic. # 2314015 / NMLS# 2314015).

If you have a complaint, please contact Ripple Markets DE LLC at +1 (800) 887-4084 or complaints@ripple.com. If you still have an unresolved complaint regarding Ripple Markets DE LLC’s money transmission activity, you may file it by contacting the Georgia Department of Banking and Finance - Consumer Resources:
https://consumer.georgia.gov/resolve-your-dispute/how-do-i-file-complaint
KansasIf you have a complaint, please contact Ripple Markets DE LLC at +1 (800) 887-4084 or complaints@ripple.com. If you still have an unresolved complaint regarding Ripple Markets DE LLC’s money transmission activity, you may file it by contacting the Office of the State Bank Commissioner. If submitting electronically, submit your complaint here:
https://www.osbckansas.org/consumers/file-a-complaint/

Mail or fax the completed consumer assistance form and attachments to:

Kansas Office of the State Bank Commissioner
Attn: Consumer Affairs
700 SW Jackson St, Suite 300
Topeka, KS 66603

Fax: (785) 371-1229
Email: complaints@osbckansas.org
LouisianaPlease note the license issued to Ripple Markets DE LLC by the Louisiana Office of Financial Institutions does not cover the exchange or transmission of virtual currency.
MarylandIf you have a complaint, please contact Ripple Markets DE LLC at +1 (800) 887-4084 or complaints@ripple.com. If you still have an unresolved complaint regarding Ripple Markets DE LLC’s money transmission activity, you may file it by contacting the Maryland Department of Labor.

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding License No. 2314015 and NMLS ID: 2314015 by contacting the Commissioner’s office at: 500 North Calvert Street, Suite 402, Baltimore, Maryland 21202, or (888) 784-0136. Additional information about Ripple Markets DE LLC may be obtained at www.nmlsconsumeraccess.org
MinnesotaRipple Markets DE LLC is committed to combating fraud. If you are located in the State of Minnesota and believe that your account has been accessed without your authorization, you did not initiate a transaction, are not the intended recipient of a transmission, or should you have any other questions or concerns regarding our services, please contact our Customer Support Team by phone at: +1 (800) 887-4084 or via email at complaints@ripple.com. You may also submit a complaint to the Minnesota Department of Commerce by phone at (651) 539-1500 or by mail at Main Office, Golden Rule Building, 85 7th Place East, Suite 280, Saint Paul, MN 55101, or contact the Consumer Financial Protection Bureau for questions or complaints about Ripple Markets DE LLC at https://www.consumerfinance.gov/ or by phone at (855) 411-2372.
MississippiThe Mississippi Department of Banking & Consumer Finance recommends that you attempt to resolve your complaint with the financial institution first by contacting Ripple Markets DE LLC at +1 (800) 887-4084 or complaints@ripple.com to allow the opportunity to resolve the issue(s). If you still have an unresolved complaint regarding Ripple Markets DE LLC’s money transmission activity, you may file you complain online at https://dbcf.ms.gov/complaint-form/
OregonIf you are located in the State of Oregon and have a complaint, please first contact our Customer Support Team at +1 (800) 887-4084 or email at complaints@ripple.com. If you still have an unresolved complaint regarding our money transmission activity, you may also direct your complaint to the attention of: Oregon Division of Financial Regulation, P.O. Box 14480, Salem, Oregon 97309-0405; +1 (866) 814-9710 (toll-free in the USA). Please visit https://dfr.oregon.gov/ for additional information.